Frequently Asked Questions

How long is the delivery time?

We deliver within the day but we cannot give a set time as this is dependent on when we receive the order. At most we will be able to deliver within 24 hours.

How long is the waiting time for the delivery?

They will send you an SMS prior to delivery to inform you that they are on their way. Medexpress has a 10 minute waiting time.

What if I am not there during the delivery time?

You may have a representative receive the delivery provided they have the payment for it.

If nobody is available to receive it, can I have the goods redelivered?

Yes, you can have it redelivered but there will be a redelivery fee.

How do you determine delivery fees?

This will be dependent on the distance from our delivery hubs. Our minimum delivery charge is Php 100.00.

What are your acceptable payment schemes?

We accept cash, credit card and bank deposit (BPI, BDO and Metrobank).

Do you deliver medicines with special storage conditions? (eg. Vaccines)

Yes, we deliver medicines that have cold chain storage requirements in transit.

Can I return the product?

Yes, we have a 3-day return policy for as long as the product is of the some condition as when received. Products with special storage requirements cannot be returned (eg, Vaccines, Insulin).

Do you give discounts for SC/PWD customers?

Yes, we do give SC/PWD discount to customers for as long as they have complete requirements: SC/PWD ID, Booklet, and valid prescription from their doctor.